Privacy Policy

1. Scope of Application

This Privacy Policy applies to the personal information we collect through our website, APIs, SDKs, email, customer support, and any other form of interaction. If you access our services via third-party websites or platforms, those parties may also collect your information and are subject to their own privacy policies.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide Voluntarily

• Registration and Identity Verification Information: such as Google login details, email address, username, organization name, etc.
• Content Information: such as uploaded training data, model inputs, configuration files, model parameters, etc.
• Communication Records: messages exchanged with customer support, emails, etc.
• Feedback and Survey Responses: information you provide through product surveys, feedback forms, or user research.

2.2 Information Collected Automatically

• Device and Access Information: such as IP address, browser type, operating system, device ID, language settings, timestamps, etc.
• Usage Behavior Data: such as page visit duration, click paths, page frequency, input behavior, and API usage.
• Cookies and Tracking Technologies: we use cookies, pixel tags, and similar technologies to identify user preferences and enhance service experience.

3. How We Use the Information

We may use the information we collect for the following purposes:

1. To provide, maintain, and improve our services;
2. To operate APIs, generate content, and deliver results;
3. For diagnostics, performance monitoring, and security protection;
4. To send service-related notifications, updates, or promotional content (which you can opt out of at any time);
5. To analyze user behavior and improve product experience and interface design;
6. To comply with legal obligations, enforce our terms of service, or protect our lawful rights;
7. For other specific purposes with your consent (e.g., public case studies, data research and analysis).

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to unrelated third parties. We may share your data in the following circumstances:

• With your consent: when you explicitly agree to disclose data, such as making projects public or integrating with partners;
• Service Providers: including infrastructure providers (e.g., AWS/GCP), payment processors, identity verification services, data analytics, etc.;
• Legal Compliance: when required to disclose data due to legal obligations, court orders, or governmental requests;
• Business Transactions: in the event of a merger, acquisition, or asset sale, your data may be disclosed as part of the transaction;
• Security Measures: if abuse, fraud, technical issues, or security incidents are detected, we may disclose relevant data to protect users and the platform.

5. Third-Party Services and Embedded Content

We use third-party services that may collect data related to your interactions, including:

• Google OAuth: for user authentication;
• Stripe or other payment processors: for transaction processing;
• Analytics tools (such as Google Analytics, PostHog): to analyze user behavior.

We recommend reviewing the privacy policies of these third-party service providers.

6. Data Storage and Cross-Border Transfers

Your data may be stored on servers located outside mainland China, such as in the United States or the European Union. We take appropriate measures to ensure all cross-border data transfers comply with applicable laws and regulations, including contractual clauses and other legal safeguards.

7. Data Security

We implement industry-standard security measures to prevent unauthorized access, disclosure, or alteration of data, including but not limited to:

• Data encryption in transit (e.g., HTTPS, TLS);
• Controlled access and audit logs for stored data;
• Regular security assessments and vulnerability patches;
• Role-based access control and account management strategies.

While we strive to protect your data, no system is entirely immune to security risks. Please be aware of and take necessary precautions regarding data security.

8. Data Retention

We retain your personal data as long as necessary for business purposes, unless:

• You request its deletion (unless retention is legally required);
• The data is necessary for fulfilling our contractual obligations;
• We have a legitimate interest in retaining it (e.g., to prevent misuse or for compliance audits).

We may also retain temporary copies of data in system backups when reasonably necessary.

9. Your Rights

You have the following rights regarding your personal information:

• Right of Access: to view the information we have collected about you;
• Right to Rectification: to correct inaccurate or outdated information;
• Right to Deletion: to request deletion of specific personal data;
• Right to Restrict Processing: to limit data usage where permitted by law;
• Right to Data Portability: to request a copy of your data where feasible;
• Right to Object to Marketing: to opt out of receiving non-essential communications.

You can submit requests through our contact information, and we will respond within a reasonable timeframe.

10. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently stored such information, please contact us promptly for deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes occur, we will notify you via a prominent notice on our website and update the "Last Updated" date at the top. We encourage you to review this policy periodically.